The Red Line suburban practice service carried out its second annual satisfaction survey this yr to gauge the needs of its passengers. The outcomes have been used to improve the quality of their service. The National Institute of Development Administration (NIDA), an professional in survey and research, designed and performed the survey throughout all 13 stations.
Suthep Panpeng, the managing director of SRT Electrified Train (SRTET), also called the Red Line, outlines the mostly-positive results of the survey. Out of Blacklisted of 5, passengers rated the Red Line service at 4.50 and security at 4.47.
Respondents rated reliability in phrases of punctuality, frequency, and quality of practice operations at four.28. Public relations and knowledge provision scored 4.44 out of 5, whereas quality and convenience at stations and on trains scored four.forty seven. Those surveyed additionally scored ticket, fare and advertising promotions at four.28.
The results showed that passengers have a excessive stage of confidence within the various aspects of the Red Line suburban train service.
Currently, with the increasing number of Red Line users, the corporate has adjusted the service start time from 5.30am to 5am to accommodate the rising variety of passengers and to support those travelling by varied flights arriving at Don Mueang Airport within the early morning hours.
The frequency of the service has additionally been elevated. For the Northern line (Thanya Rattanaya), between Bangkok Central Apiwat and Rangsit, during peak hours, from 7am to 9.30am and 5pm to 7.30pm, the frequency has been increased from each 12 minutes to every 10 minutes. During off-peak hours, the frequency has been increased from each 20 minutes to every quarter-hour, stories KhaoSod.
For the Western Line (Nakhon Witi), between Bangkok Central Apiwat and Taling Chan, during peak hours, the frequency remains the same each 20 minutes, however throughout off-peak hours, it has been elevated from each half-hour to each 20 minutes. This is to facilitate the elevated number of customers and scale back the ready time for the practice. Customer service is available 24 hours on 1690 or www.srtet.co.th..